We strongly believe in our products and want every customer to be satisfied. This is the reason for the Gai'Dey Customer Service Guarantee. Due to inevitable fraudulent activity, Gai'Dey will only accept returns of merchandise purchased directly from Gai'Dey and in accordance with the following:
1. Shipping costs are non-refundable.
2. eBook purchases are non-refundable.
3. T-shirts are non-refundable
3. Refunds may take at least one week to process.
4. Seasoning – Must be unopened and in the original packaging to be considered for a refund.
5. To be considered for a refund, Gai'Dey must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card / PayPal used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement. Gai'Dey may also provide store credit or a gift card in place of a refund, if desired.
6. Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible for procuring shipment and for the merchandise arriving at Gai'Dey facilities.
The original packing slip is required for merchandise to be considered for reimbursement.
Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
Gai'Dey IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
Please contact firstname.lastname@example.org with any inquiries or issues regarding your order. We’d happy to connect with you, there, and find a solution.